In order to avoid future confusion and miscommunication, please review our mowing FAQs below.
Billing Cycle/Forms of Payment: All customers shall be billed at the beginning of each month for the previous month’s mowings. Payment is accepted in the form of check or money order only. For shared billing responsibilities (i.e. roommates, multi-family homes, et al), submit ONE check for each invoice. Please do not divide the payment among multiple parties. They will be returned.
Bi-Weekly Customers: Bi-weekly customers incur an extra charge of $10-$20 per cut, relative to the size of the mowing area. Bi-weekly mowing demands more time per cut and the removal of more grass per cut. We reserve the right to refuse bi-weekly service to clients whose lawns grow too rapidly/thickly to be properly maintained on a bi-weekly schedule.
“Skipped Weeks”: Customer requests for an occasional “skip” will be honored when possible, but not as a common occurrence. Should a skipped week require us to cut the lawn one or more extra times to restore it to its proper height, (EXAMPLE: a short cut in preparation for aeration and seeding or after the “layoff period” for an overseeded lawn) the customer can be billed upto 75% of the original mowing price per extra cut. Example: A $40 cut requiring 2 additional cuts will cost $100. ($40 base mow cost plus $30 plus $30= $100).
Change Mow Day Requests: Occasionally, customers request a one-time change of their mow day, due to special occasion, construction on the property, etc. We try to accommodate these requests, but please give us one week’s notice to allow for re-scheduling. The customer will be put back on their regular mow day the following week.
Early/Late Season Mowing Schedule: During the growth surge periods (typically the first 4-6 weeks of the season and fall-typically mid-September to mid-to late October) we will cut ALL lawns, including biweekly customers, EVERY WEEK, at our discretion. Even non-irrigated, non-fertilized lawns grow quickly during these periods. Mowing them every other week would inhibit our ability to service all our customers as well as our ability to keep your lawn looking its best. Note that turf grass should have no more than one-third of blade removed per cut. More than this is harmful to the turf.
Length of Season: the grass dictates our mowing season. Simply put, what this means is that when the grass begins growing, we cut it and we do not stop until the grass stops growing. In a typical year, this is usually from around May 1st to November 1st. Mowing service can be delayed by cold spring temperatures or prolonged by warm fall temperatures.
Price Changes: Mowing prices may change as our costs increase (i.e. rising gas costs, etc.) during the season. However, price changes usually occur prior to the season as we adjust our yearly budget.
Rain: We avoid mowing in heavy rain, but due to the size of our clientele, there are times when we cannot avoid mowing in light rain. In the event we cannot mow your lawn because of rain, we will mow on the next day possible. We will then return you to your regularly scheduled mow day.
Non-Leaf Cleanup Customers: Customers who forego leaf-cleanups may be charged extra for the displacement of leaves from the area to be mowed. Please note that the leaves will not be removed from the property but blown off the area to be mowed to another area of the property.
Leaf-Cleanup Customers: We will remove all leaves from the lawn area during mowing and this will not affect the price of the cut. It will also not lower the cost of the client’s fall cleanup as it will be considered part of the cleanup.
Cancellation of Service: Customers may unconditionally cancel service at any time. Customers are obligated to submit payment for current balances in full immediately upon cancellation. Customers who do not wish to continue service the following season, MUST call prior to the mowing season, as it is our policy to resume service for the prior season’s clientele.
Attorney/Collection Costs: Should natural landscape incur collection costs or require legal action in an attempt to recover an unpaid debt, the client will assume all related fees.